Right of withdrawal

Products that have been used or without the original packaging properly sealed will not be accepted and must be returned with all original accessories, as well as all product documentation. The product must be returned in protective packaging to prevent any damage to the product or its original box during the return process. Otherwise, the product may suffer depreciation, and the refund amount may be reduced, subject to the conditions regulated by Law 47/2002 on trade regulation.

Return shipping costs will be borne by the customer, unless it is an error on the part of noarikids.com or a manufacturer's defect. In this case, noarikids.com is responsible for the return and exchange costs, handling the situation by emailing shop@noarikids.com.

Product returns can optionally be made through the Noari Kids courier service. In this case, the associated cost, previously informed by email, will be deducted from the refund amount.

Once the order has been shipped, the customer will be notified by email. From this point, if the customer wishes to cancel the order or modify any information in the original order details, return or exchange fees may apply.

In accordance with the exceptions to the Right of Withdrawal regulated by Royal Decree-Law 1/2007 (Article 103), the return of car seats (for health protection), personalized or custom-made products, unsealed hygiene products (such as breast pumps or pelvic floor exercisers), or products that are requested to be delivered assembled and unboxed will not be accepted.

You can indicate your willingness to return a product by completing the following form, with the subject: RETURNS AND REFUNDS

https://www.noarikids.com/p/contactar/